BLISS TRADELINK (Pyramid) offers repair and replacement services for products purchased from their website or other e-commerce platforms. If a product has a manufacturing defect either on arrival or during the warranty term, BLISS TRADELINK (Pyramid) will repair it at our cost.
Please note that repair or replacement can only be done once for any BLISS TRADELINK (Pyramid) product, regardless of whether it was purchased from our website or any other platform. Products labeled as “24 hours Replacement” are eligible for repair within 48-72 hours of delivery if they are damaged. Once the product is received by BLISS TRADELINK (Pyramid) and found to be intact with all the accessories, they will initiate the repair or issue full store credit for an exchange. It’s important to note that accessories are not covered under warranty.
If a customer notifies BLISS TRADELINK (Pyramid) of a damage within 24 hours after delivery, we will replace it. However, if the notification is made after 24 hours, the company is not liable for repair or replacement. Certain products are ineligible for “Repair / Post Sales Service.” This includes products that are received in a damaged condition and brought to BLISS TRADELINK (Pyramid)’s notice beyond 24 hours of delivery, as well as products that have been mishandled or not used as directed by the brand, resulting in damage.
Post Sale Service Process
BLISS TRADELINK (Pyramid) aims to resolve post-sale service requests as quickly as possible, usually within 10-12 days. The process involves the following steps:
- Raising the request: After raising a request, customers can expect to hear back from BLISS TRADELINK (Pyramid) by the next working day. They may have some questions and clarifications before approving the repair or replacement request.
- Inspection: Once the product reaches BLISS TRADELINK (Pyramid), it will be inspected within 2 to 3 working days. The customer will be updated on the outcome of the inspection.
Refund & Replacement Policy
BLISS TRADELINK (Pyramid) has specific policies regarding refunds and replacements:
- If the product delivery is delayed due to natural calamity, logistics partner delays, unavailability of the customer, etc., a refund will not be entertained under such circumstances
- If the customer does not notify physical damage within 24 hours of receiving the product or if the damage is due to electrical surge or mishandling by the user, a refund will not be entertained.
- Depending on the situation, the refunded amount may be subject to deductions for bank and delivery charges.
BLISS TRADELINK (Pyramid) does not provide refunds or returns in cases where the customer is not satisfied with the look or sound quality of a product, as long as it is not damaged, defective, or faulty. Additionally, any physical damage that is not informed within 24 hours of receiving the product or damage caused by electrical surges or mishandling by the customer/user is not eligible for refund or return.
