Terms & Conditions

Bliss Tradelink (Pyramid) – Terms of Use

Bliss Tradelink (Pyramid) (“we,” “us,” or “our”) respects the privacy of our users. All information we collect on this Site is subject to our Privacy Policy. The Privacy Policy explains how we collect, use, and disclose information pertaining to your privacy. By using this Site, you consent to all actions we take with respect to your information in compliance with the Privacy Policy.

All purchases through this Site or other transactions for the sale of goods formed through this Site or as a result of your visits are governed by the Terms of Sale, which are incorporated into these Terms of Use.

Additional terms and conditions may apply to specific portions, services, or features of this Site. All such additional terms and conditions are incorporated by this reference into these Terms of Use.

The following terms and conditions, together with the Privacy Policy, Terms of Sale (if applicable) (collectively these “Terms”), and applicable laws govern your access to and use of this “Site,” including any content, functionality, and services offered on or through this Site, whether as a guest or a registered user. Please read these Terms carefully before using this Site. By using this Site, you accept and agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use this Site. This Site is offered and available to users who are sixteen (16) years of age or older and reside in India or any of its territories or possessions. By using this Site, you represent and warrant that you are at least sixteen (16) years old. If you are at least 16 but under 18, you may only use this Site with your parent’s or guardian’s consent, and your parent or guardian must provide consent after reading these Terms. If you are a parent or legal guardian who has consented to the use of this Site by a person between the ages of 16 and 18, you are fully responsible for that person’s use of this Site, including all financial charges and legal liability. If you do not meet all of these requirements, you must not access or use this Site.

Changes to Terms

We may revise and update these Terms from time to time at our sole discretion. We will notify you of changes to these Terms on this Site and provide you with an opportunity to review them before continuing to use our services. All changes are effective immediately upon posting and apply to all access to and use of the Site thereafter. Your continued use of this Site following the posting of revised Terms means that you accept and agree to the changes. You are expected to check this page each time you access this Site so you are aware of any changes, as they are binding on you. You further agree to review these Terms periodically and to make yourself aware of these changes.

Site Access and Account Security

We reserve the right to withdraw or amend this Site, and any service or material we provide on this Site, in our sole discretion without notice. We will not be liable if all or any part of this Site is unavailable at any time or for any period. From time to time, we may restrict access to some parts of this Site, or the entire Site, to users, including registered users.

You are responsible for:

• Making all arrangements necessary for you to have access to this Site.
• Ensuring that all persons who access this Site through your internet connection are aware of these Terms and comply with them.

To access this Site or some of its resources, you may be asked to provide certain registration details or other information. It is a condition of your use of this Site that all the information you provide is correct, current, and complete. You agree that all information you provide to register with this Site or otherwise, including but not limited to through the use of any interactive features on this Site, is governed by these Terms, and you consent to all actions we take with respect to your information consistent with these Terms.

Replacement and Refund Policy

We will provide a replacement for a product if informed within 72 hours of receipt and under the following conditions:

• Wrong product received
• Damaged product received
• Documentary evidence (photo or video) provided

Contact our Customer Service team at +91 9867471479 (10:00 am to 7:00 pm, 6 days a week). After confirmation, we will initiate a return pickup for the replacement. You are responsible for ensuring the faulty product is picked up. Once received, we will dispatch a replacement.

Replacements are not provided if:

• You are unhappy with the look/sound quality of a defect-free product.
• There is physical damage or tampering caused by you.

This policy is valid only if the concern is raised within 72 hours of delivery. Customers are eligible for one replacement. If the issue persists with the replacement, you must visit a service center, unless the replacement is dead on arrival.

Products purchased from this website are not eligible for a refund.

If the package appears tampered with or damaged before delivery, refuse delivery and contact Customer Service immediately. We will dispatch a replacement.

Cancellation Policy

Cancellations are not allowed for orders placed/purchased through offers or discounts during special occasions.

You can cancel your order until it has been initiated for shipment.

We reserve the right to cancel any prepaid or COD orders for any reason. For prepaid cancellations, you will receive a refund within 48-72 hours.

Contact Customer Service at +91 9867471479 (10:00 am to 7:00 pm).

Shipping Policy

• We ship to a single destination address per order. Multiple orders are required for multiple addresses.
• We aim to ship orders within 24 hours, but it can take up to 5 or more working days in some cases.
• Orders are shipped on weekdays (Monday to Saturday), excluding public holidays.
• Inspect the product upon delivery. If the packaging is tampered with or damaged, refuse delivery and call Customer Service at +91 9867471479 (10:00 am to 7:00 pm, 6 days a week). We will arrange a replacement.
• All orders include an invoice. If you do not receive one, you can download it from your account on the website with the same email address used during purchase.

Warranty Policy

This warranty does not cover:

• Products with defects or damage resulting from use with unapproved accessories or products.
• Damage or inoperability caused by unauthorized repairs.
• Software programs.
• External or physical damage.

Damage resulting from:

• Accident/neglect
• Misuse/abuse
• Malicious destruction
• Ordinary wear and tear
• Acts of nature
• Affixing unapproved items with adhesive
• Overcharging or use of unrecommended power sources
• Improper testing, operation, maintenance, installation, service, or adjustment not furnished or approved by us.

We reserve the right to make the final decision on all warranty claims.

Products cannot be exchanged for different products or colors.

Soundbars are not covered under extended 3-month warranty registration, but have a 1-year warranty.

Proof of purchase is required for warranty service.

We reserve the right to refuse warranty claims with incomplete/illegible information or incorrect customer details.

This warranty is non-transferable.

Warranty repairs must be performed by authorized service centers.

We may use rebuilt or refurbished parts.

Shipping charges for unavailable destinations must be handled by the buyer.

We may use your contact information for future product and offer updates.

We may contact you regarding warranty claims.